/* ================================================================
   West St. Paul Service Hub — Main Stylesheet
   Mobile-first, CSS custom properties, no dependencies
   ================================================================ */

/* ── Design Tokens ─────────────────────────────────────────── */
:root {
  /* Brand colours */
  --navy-950: #070f1c;
  --navy-900: #0d1b2a;
  --navy-800: #1a2744;
  --navy-700: #243354;
  --navy-600: #2e4068;
  --navy-500: #3a5080;
  --navy-200: #c8d4e8;
  --navy-100: #e4eaf4;

  --green-800: #1a4731;
  --green-700: #1e5631;
  --green-600: #2d6a4f;
  --green-500: #40916c;
  --green-400: #52b788;
  --green-200: #b7e4c7;
  --green-100: #d8f3dc;

  --gold-700:  #7a5a0e;
  --gold-600:  #8b6914;
  --gold-500:  #c8a951;
  --gold-400:  #e0c870;
  --gold-100:  #fdf4d6;

  /* Neutrals */
  --off-white: #f5f3ef;
  --warm-50:   #faf9f6;
  --warm-100:  #f0ede6;
  --warm-200:  #e2ddd6;
  --warm-300:  #ccc5ba;
  --warm-400:  #a8a099;

  /* Text */
  --text-900:  #0d1b2a;
  --text-700:  #253044;
  --text-500:  #4a5568;
  --text-400:  #64748b;
  --text-300:  #94a3b8;

  /* Status colours */
  --s-new:       #2563eb;
  --s-new-bg:    #eff6ff;
  --s-review:    #7c3aed;
  --s-review-bg: #f5f3ff;
  --s-assigned:  #d97706;
  --s-assigned-bg: #fffbeb;
  --s-progress:  #0891b2;
  --s-progress-bg: #ecfeff;
  --s-waiting:   #dc2626;
  --s-waiting-bg: #fef2f2;
  --s-resolved:  #16a34a;
  --s-resolved-bg: #f0fdf4;
  --s-closed:    #6b7280;
  --s-closed-bg: #f9fafb;

  /* Urgency */
  --u-low:    #16a34a;
  --u-normal: #2563eb;
  --u-high:   #dc2626;

  /* Typography */
  --font-heading: 'Outfit', system-ui, -apple-system, sans-serif;
  --font-body:    'Inter', system-ui, -apple-system, sans-serif;
  --font-mono:    'SFMono-Regular', Consolas, 'Liberation Mono', Menlo, monospace;

  /* Spacing scale */
  --space-1: 0.25rem;
  --space-2: 0.5rem;
  --space-3: 0.75rem;
  --space-4: 1rem;
  --space-5: 1.25rem;
  --space-6: 1.5rem;
  --space-8: 2rem;
  --space-10: 2.5rem;
  --space-12: 3rem;
  --space-16: 4rem;
  --space-20: 5rem;

  /* Borders */
  --radius-xs: 4px;
  --radius-sm: 8px;
  --radius:    12px;
  --radius-lg: 18px;
  --radius-xl: 24px;
  --radius-full: 9999px;

  /* Shadows */
  --shadow-xs: 0 1px 2px rgba(13,27,42,0.06);
  --shadow-sm: 0 2px 6px rgba(13,27,42,0.08), 0 1px 2px rgba(13,27,42,0.04);
  --shadow:    0 4px 12px rgba(13,27,42,0.09), 0 2px 4px rgba(13,27,42,0.04);
  --shadow-md: 0 8px 24px rgba(13,27,42,0.10), 0 3px 8px rgba(13,27,42,0.05);
  --shadow-lg: 0 16px 40px rgba(13,27,42,0.12), 0 6px 12px rgba(13,27,42,0.06);

  /* Layout */
  --container-max: 1200px;
  --header-height: 64px;

  /* Transitions */
  --transition: 150ms ease;
  --transition-md: 250ms ease;
}

/* ── Reset ─────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

html {
  scroll-behavior: smooth;
  -webkit-text-size-adjust: 100%;
}

body {
  font-family: var(--font-body);
  font-size: 1rem;
  line-height: 1.6;
  color: var(--text-900);
  background: var(--off-white);
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

img, video { max-width: 100%; height: auto; display: block; }
a { color: var(--navy-700); text-decoration: none; }
a:hover { color: var(--navy-900); }
ul, ol { list-style: none; }
button { cursor: pointer; font-family: inherit; }
input, select, textarea, button { font-family: inherit; }
strong { font-weight: 600; }
hr { border: none; border-top: 1px solid var(--warm-200); }
svg { flex-shrink: 0; }
main { flex: 1; }

/* ── Prototype Bar ─────────────────────────────────────────── */
.prototype-bar {
  background: var(--gold-700);
  color: #fff;
  text-align: center;
  padding: 7px var(--space-4);
  font-size: 0.78rem;
  font-weight: 500;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-2);
  letter-spacing: 0.01em;
}

/* ── Container ─────────────────────────────────────────────── */
.container {
  width: 100%;
  max-width: var(--container-max);
  margin-inline: auto;
  padding-inline: var(--space-4);
}

@media (min-width: 640px)  { .container { padding-inline: var(--space-6); } }
@media (min-width: 1024px) { .container { padding-inline: var(--space-8); } }

/* ── Header ────────────────────────────────────────────────── */
.site-header {
  position: sticky;
  top: 0;
  z-index: 100;
  background: var(--navy-900);
  border-bottom: 1px solid rgba(255,255,255,0.08);
  height: var(--header-height);
  box-shadow: 0 2px 12px rgba(0,0,0,0.18);
}

.header-inner {
  height: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-4);
}

.site-logo {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  color: #fff;
  text-decoration: none;
  flex-shrink: 0;
}
.site-logo:hover { color: var(--gold-400); }
.logo-icon { color: var(--gold-500); display: flex; }
.logo-text { display: flex; flex-direction: column; line-height: 1.15; }
.logo-rm { font-family: var(--font-heading); font-size: 0.7rem; font-weight: 500; color: var(--navy-200); text-transform: uppercase; letter-spacing: 0.06em; }
.logo-product { font-family: var(--font-heading); font-size: 1.05rem; font-weight: 700; color: #fff; }

.site-nav {
  display: none;
  align-items: center;
  gap: var(--space-2);
}
@media (min-width: 768px) { .site-nav { display: flex; } }

.nav-link {
  color: rgba(255,255,255,0.8);
  font-size: 0.9rem;
  font-weight: 500;
  padding: var(--space-2) var(--space-3);
  border-radius: var(--radius-sm);
  transition: color var(--transition), background var(--transition);
  text-decoration: none;
}
.nav-link:hover, .nav-link--active {
  color: #fff;
  background: rgba(255,255,255,0.1);
}

/* User menu */
.user-menu { position: relative; }
.user-menu-trigger {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  background: rgba(255,255,255,0.1);
  border: 1px solid rgba(255,255,255,0.15);
  color: #fff;
  padding: var(--space-2) var(--space-3);
  border-radius: var(--radius-sm);
  font-size: 0.88rem;
  font-weight: 500;
  transition: background var(--transition);
}
.user-menu-trigger:hover { background: rgba(255,255,255,0.18); }

.user-avatar {
  width: 28px; height: 28px;
  border-radius: var(--radius-full);
  background: var(--green-600);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 0.8rem;
  flex-shrink: 0;
}
.user-name-short { display: none; }
@media (min-width: 900px) { .user-name-short { display: inline; } }

.user-menu-dropdown {
  position: absolute;
  top: calc(100% + 8px);
  right: 0;
  background: #fff;
  border: 1px solid var(--warm-200);
  border-radius: var(--radius);
  box-shadow: var(--shadow-md);
  min-width: 220px;
  display: none;
  z-index: 200;
  overflow: hidden;
}
.user-menu-dropdown.is-open { display: block; }

.user-menu-header {
  padding: var(--space-4);
  border-bottom: 1px solid var(--warm-200);
  background: var(--warm-50);
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.user-menu-header strong { font-size: 0.9rem; color: var(--text-900); }

.dropdown-item {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: var(--space-3) var(--space-4);
  color: var(--text-700);
  font-size: 0.88rem;
  text-decoration: none;
  transition: background var(--transition);
}
.dropdown-item:hover { background: var(--warm-100); color: var(--navy-800); }
.dropdown-item--danger { color: #dc2626; }
.dropdown-item--danger:hover { background: #fef2f2; }
.dropdown-divider { margin: 4px 0; border-top-color: var(--warm-200); }

/* Mobile menu */
.mobile-menu-toggle {
  display: flex;
  flex-direction: column;
  gap: 5px;
  padding: 8px;
  background: transparent;
  border: none;
  cursor: pointer;
}
.mobile-menu-toggle span {
  display: block;
  width: 22px;
  height: 2px;
  background: #fff;
  border-radius: 2px;
  transition: transform var(--transition-md), opacity var(--transition-md);
}
@media (min-width: 768px) { .mobile-menu-toggle { display: none; } }

.mobile-nav {
  background: var(--navy-800);
  padding: var(--space-4);
  border-bottom: 1px solid rgba(255,255,255,0.1);
}
.mobile-nav nav { display: flex; flex-direction: column; gap: var(--space-1); }
.mobile-nav a {
  color: rgba(255,255,255,0.85);
  padding: var(--space-3) var(--space-4);
  border-radius: var(--radius-sm);
  font-size: 0.95rem;
  font-weight: 500;
  text-decoration: none;
}
.mobile-nav a:hover { background: rgba(255,255,255,0.1); color: #fff; }

/* ── Hero Section ──────────────────────────────────────────── */
.hero {
  background: linear-gradient(150deg, var(--navy-900) 0%, var(--navy-800) 45%, #162e3a 80%, #0d2a22 100%);
  color: #fff;
  padding: var(--space-20) 0 var(--space-16);
  position: relative;
  overflow: hidden;
}

.hero::before {
  content: '';
  position: absolute;
  inset: 0;
  background-image: url("data:image/svg+xml,%3Csvg width='80' height='80' viewBox='0 0 80 80' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='%23ffffff' fill-opacity='0.025'%3E%3Cpath d='M40 0L0 40l40 40 40-40L40 0zm0 8l32 32-32 32L8 40 40 8z'/%3E%3C/g%3E%3C/svg%3E");
}
.hero::after {
  content: '';
  position: absolute;
  bottom: -2px;
  left: 0;
  right: 0;
  height: 80px;
  background: var(--off-white);
  clip-path: ellipse(55% 100% at 50% 100%);
}

.hero-inner {
  position: relative;
  z-index: 1;
  max-width: 760px;
}

.hero-eyebrow {
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
  background: rgba(200,169,81,0.18);
  border: 1px solid rgba(200,169,81,0.4);
  color: var(--gold-400);
  font-size: 0.8rem;
  font-weight: 600;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  padding: 5px 14px;
  border-radius: var(--radius-full);
  margin-bottom: var(--space-5);
}

.hero h1 {
  font-family: var(--font-heading);
  font-size: clamp(2rem, 5vw, 3.4rem);
  font-weight: 800;
  line-height: 1.1;
  letter-spacing: -0.02em;
  margin-bottom: var(--space-5);
}

.hero h1 .accent { color: var(--gold-400); }

.hero-lead {
  font-size: clamp(1rem, 2vw, 1.18rem);
  color: rgba(255,255,255,0.75);
  line-height: 1.65;
  margin-bottom: var(--space-8);
  max-width: 600px;
}

.hero-cta {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-3);
  align-items: center;
}

.hero-stats {
  display: flex;
  gap: var(--space-6);
  margin-top: var(--space-10);
  padding-top: var(--space-6);
  border-top: 1px solid rgba(255,255,255,0.12);
}

.hero-stat-item { text-align: left; }
.hero-stat-num {
  font-family: var(--font-heading);
  font-size: 1.8rem;
  font-weight: 700;
  color: var(--gold-400);
  line-height: 1;
}
.hero-stat-label {
  font-size: 0.78rem;
  color: rgba(255,255,255,0.5);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin-top: 4px;
}

/* ── Buttons ────────────────────────────────────────────────── */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-2);
  font-family: var(--font-body);
  font-weight: 600;
  border: none;
  border-radius: var(--radius-sm);
  cursor: pointer;
  text-decoration: none;
  transition: all var(--transition);
  white-space: nowrap;
  line-height: 1;
  padding: 11px 20px;
  font-size: 0.9rem;
}

.btn-primary {
  background: var(--green-600);
  color: #fff;
  box-shadow: 0 2px 8px rgba(45,106,79,0.35);
}
.btn-primary:hover {
  background: var(--green-700);
  color: #fff;
  transform: translateY(-1px);
  box-shadow: 0 4px 14px rgba(45,106,79,0.4);
}

.btn-outline {
  background: transparent;
  color: #fff;
  border: 1.5px solid rgba(255,255,255,0.4);
}
.btn-outline:hover {
  background: rgba(255,255,255,0.1);
  border-color: rgba(255,255,255,0.7);
  color: #fff;
}

.btn-secondary {
  background: var(--warm-100);
  color: var(--text-700);
  border: 1px solid var(--warm-200);
}
.btn-secondary:hover {
  background: var(--warm-200);
  color: var(--text-900);
}

.btn-danger {
  background: #dc2626;
  color: #fff;
}
.btn-danger:hover { background: #b91c1c; color: #fff; }

.btn-gold {
  background: var(--gold-500);
  color: var(--navy-900);
  box-shadow: 0 2px 8px rgba(200,169,81,0.3);
}
.btn-gold:hover { background: var(--gold-600); color: #fff; transform: translateY(-1px); }

.btn-lg { padding: 14px 28px; font-size: 1rem; border-radius: var(--radius); }
.btn-sm { padding: 7px 14px; font-size: 0.82rem; }
.btn-xs { padding: 5px 10px; font-size: 0.78rem; }

.btn:disabled { opacity: 0.55; cursor: not-allowed; transform: none; }
.btn-icon { padding: 9px; }

/* ── Cards ──────────────────────────────────────────────────── */
.card {
  background: #fff;
  border: 1px solid var(--warm-200);
  border-radius: var(--radius);
  padding: var(--space-6);
  box-shadow: var(--shadow-sm);
}

.card-title {
  font-family: var(--font-heading);
  font-size: 1.15rem;
  font-weight: 700;
  color: var(--text-900);
  margin-bottom: var(--space-4);
}

/* Category cards */
.category-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: var(--space-4);
  margin-top: var(--space-8);
}
@media (min-width: 640px)  { .category-grid { grid-template-columns: repeat(2, 1fr); } }
@media (min-width: 900px)  { .category-grid { grid-template-columns: repeat(3, 1fr); } }
@media (min-width: 1100px) { .category-grid { grid-template-columns: repeat(4, 1fr); } }

.category-card {
  background: #fff;
  border: 1.5px solid var(--warm-200);
  border-radius: var(--radius);
  padding: var(--space-5);
  cursor: pointer;
  transition: all var(--transition-md);
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  text-decoration: none;
  color: inherit;
  position: relative;
  overflow: hidden;
}
.category-card::before {
  content: '';
  position: absolute;
  top: 0; left: 0; right: 0;
  height: 3px;
  background: var(--green-600);
  transform: scaleX(0);
  transition: transform var(--transition-md);
  transform-origin: left;
}
.category-card:hover {
  border-color: var(--green-400);
  box-shadow: var(--shadow-md);
  transform: translateY(-2px);
  color: inherit;
}
.category-card:hover::before { transform: scaleX(1); }
.category-card.is-selected {
  border-color: var(--green-500);
  background: var(--green-100);
}

.category-icon {
  width: 44px; height: 44px;
  background: var(--green-100);
  color: var(--green-700);
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.category-name {
  font-family: var(--font-heading);
  font-weight: 700;
  font-size: 0.95rem;
  color: var(--text-900);
  line-height: 1.3;
}

.category-desc {
  font-size: 0.82rem;
  color: var(--text-500);
  line-height: 1.5;
  flex: 1;
}

.category-sla {
  font-size: 0.75rem;
  color: var(--text-400);
  display: flex;
  align-items: center;
  gap: 4px;
  margin-top: auto;
  padding-top: var(--space-3);
  border-top: 1px solid var(--warm-100);
}

/* ── How it Works ───────────────────────────────────────────── */
.how-it-works {
  background: var(--navy-900);
  color: #fff;
  padding: var(--space-16) 0;
}

.steps-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: var(--space-6);
  margin-top: var(--space-10);
}
@media (min-width: 640px) { .steps-grid { grid-template-columns: repeat(2, 1fr); } }
@media (min-width: 900px) { .steps-grid { grid-template-columns: repeat(4, 1fr); } }

.step-card {
  position: relative;
  padding: var(--space-5);
  background: rgba(255,255,255,0.05);
  border: 1px solid rgba(255,255,255,0.1);
  border-radius: var(--radius);
}

.step-number {
  font-family: var(--font-heading);
  font-size: 3rem;
  font-weight: 800;
  color: rgba(200,169,81,0.2);
  line-height: 1;
  margin-bottom: var(--space-3);
}
.step-title {
  font-family: var(--font-heading);
  font-weight: 700;
  font-size: 1rem;
  margin-bottom: var(--space-2);
}
.step-desc { font-size: 0.875rem; color: rgba(255,255,255,0.65); line-height: 1.6; }

/* ── Sections ───────────────────────────────────────────────── */
.section { padding: var(--space-16) 0; }
.section-alt { background: var(--warm-100); }

.section-header { text-align: center; max-width: 640px; margin: 0 auto var(--space-10); }
.section-label {
  display: inline-block;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--green-600);
  margin-bottom: var(--space-3);
}
.section-title {
  font-family: var(--font-heading);
  font-size: clamp(1.5rem, 3vw, 2.2rem);
  font-weight: 800;
  color: var(--text-900);
  line-height: 1.2;
  letter-spacing: -0.02em;
  margin-bottom: var(--space-4);
}
.section-subtitle { font-size: 1rem; color: var(--text-500); line-height: 1.65; }

/* ── Flash messages ─────────────────────────────────────────── */
.flash {
  display: flex;
  align-items: flex-start;
  gap: var(--space-3);
  padding: var(--space-4);
  border-radius: var(--radius-sm);
  border: 1px solid;
  margin: var(--space-4) 0;
  font-size: 0.9rem;
  animation: fadeIn 0.2s ease;
}
.flash-success { background: #f0fdf4; border-color: #86efac; color: #14532d; }
.flash-error   { background: #fef2f2; border-color: #fca5a5; color: #7f1d1d; }
.flash-info    { background: #eff6ff; border-color: #93c5fd; color: #1e3a5f; }
.flash-warning { background: var(--gold-100); border-color: var(--gold-400); color: var(--gold-700); }

.flash-icon { width: 20px; height: 20px; flex-shrink: 0; margin-top: 1px; }
.flash-close {
  margin-left: auto;
  background: none;
  border: none;
  font-size: 1.2rem;
  line-height: 1;
  color: inherit;
  opacity: 0.6;
  cursor: pointer;
  padding: 0 0 0 var(--space-2);
  flex-shrink: 0;
}
.flash-close:hover { opacity: 1; }

@keyframes fadeIn { from { opacity: 0; transform: translateY(-4px); } to { opacity: 1; transform: none; } }

/* ── Badges ─────────────────────────────────────────────────── */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 0.72rem;
  font-weight: 600;
  padding: 3px 9px;
  border-radius: var(--radius-full);
  letter-spacing: 0.02em;
  white-space: nowrap;
}

.badge-status          { }
.badge-new             { background: var(--s-new-bg);      color: var(--s-new);      border: 1px solid rgba(37,99,235,0.2); }
.badge-in-review       { background: var(--s-review-bg);   color: var(--s-review);   border: 1px solid rgba(124,58,237,0.2); }
.badge-assigned        { background: var(--s-assigned-bg); color: var(--s-assigned); border: 1px solid rgba(217,119,6,0.2); }
.badge-in-progress     { background: var(--s-progress-bg); color: var(--s-progress); border: 1px solid rgba(8,145,178,0.2); }
.badge-waiting-resident{ background: var(--s-waiting-bg);  color: var(--s-waiting);  border: 1px solid rgba(220,38,38,0.2); }
.badge-resolved        { background: var(--s-resolved-bg); color: var(--s-resolved); border: 1px solid rgba(22,163,74,0.2); }
.badge-closed          { background: var(--s-closed-bg);   color: var(--s-closed);   border: 1px solid rgba(107,114,128,0.2); }

.badge-urgency-low    { background: #f0fdf4; color: var(--u-low);    border: 1px solid rgba(22,163,74,0.25); }
.badge-urgency-normal { background: #eff6ff; color: var(--u-normal); border: 1px solid rgba(37,99,235,0.25); }
.badge-urgency-high   { background: #fef2f2; color: var(--u-high);   border: 1px solid rgba(220,38,38,0.25); }

.role-badge {
  display: inline-block;
  font-size: 0.68rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  background: var(--navy-100);
  color: var(--navy-700);
  padding: 2px 7px;
  border-radius: var(--radius-full);
}

/* ── Forms ──────────────────────────────────────────────────── */
.form-group {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

label, .form-label {
  font-size: 0.88rem;
  font-weight: 600;
  color: var(--text-700);
}

.form-label .required {
  color: #dc2626;
  margin-left: 2px;
}

.form-hint {
  font-size: 0.8rem;
  color: var(--text-400);
  line-height: 1.5;
  margin-top: -4px;
}

input[type="text"],
input[type="email"],
input[type="password"],
input[type="tel"],
input[type="number"],
input[type="url"],
input[type="search"],
select,
textarea {
  width: 100%;
  padding: 10px 14px;
  font-size: 0.9rem;
  font-family: var(--font-body);
  color: var(--text-900);
  background: #fff;
  border: 1.5px solid var(--warm-300);
  border-radius: var(--radius-sm);
  transition: border-color var(--transition), box-shadow var(--transition);
  line-height: 1.5;
  appearance: none;
  -webkit-appearance: none;
}

input:focus, select:focus, textarea:focus {
  outline: none;
  border-color: var(--green-500);
  box-shadow: 0 0 0 3px rgba(64,145,108,0.15);
}

input.is-invalid, select.is-invalid, textarea.is-invalid {
  border-color: #dc2626;
  box-shadow: 0 0 0 3px rgba(220,38,38,0.1);
}

select {
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%234a5568' stroke-width='2'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 10px center;
  background-size: 16px;
  padding-right: 36px;
}

textarea { resize: vertical; min-height: 110px; }

.field-error {
  font-size: 0.8rem;
  color: #dc2626;
  display: flex;
  align-items: center;
  gap: 4px;
}

.form-row {
  display: grid;
  gap: var(--space-4);
  grid-template-columns: 1fr;
}
@media (min-width: 640px) { .form-row { grid-template-columns: repeat(2, 1fr); } }

.form-grid-3 { grid-template-columns: repeat(3, 1fr); }

/* Radio / Checkbox cards */
.radio-card-group {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-3);
}

.radio-card input[type="radio"],
.radio-card input[type="checkbox"] {
  position: absolute;
  opacity: 0;
  width: 0;
  height: 0;
}

.radio-card label {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: var(--space-3) var(--space-4);
  border: 1.5px solid var(--warm-300);
  border-radius: var(--radius-sm);
  cursor: pointer;
  background: #fff;
  font-weight: 500;
  font-size: 0.88rem;
  transition: all var(--transition);
}

.radio-card input:checked + label {
  border-color: var(--green-500);
  background: var(--green-100);
  color: var(--green-700);
}

.radio-card label:hover {
  border-color: var(--green-400);
  background: var(--warm-50);
}

/* File upload */
.file-upload-area {
  border: 2px dashed var(--warm-300);
  border-radius: var(--radius);
  padding: var(--space-8) var(--space-6);
  text-align: center;
  background: var(--warm-50);
  transition: all var(--transition);
  cursor: pointer;
}

.file-upload-area:hover,
.file-upload-area.dragover {
  border-color: var(--green-500);
  background: var(--green-100);
}

.file-upload-area .upload-icon { color: var(--text-300); margin: 0 auto var(--space-3); }
.file-upload-area p { font-size: 0.9rem; color: var(--text-500); }
.file-upload-area span { font-size: 0.8rem; color: var(--text-300); display: block; margin-top: var(--space-1); }

input[type="file"] { display: none; }

.file-preview-list { display: flex; flex-direction: column; gap: var(--space-2); margin-top: var(--space-3); }
.file-preview-item {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  background: var(--warm-50);
  border: 1px solid var(--warm-200);
  border-radius: var(--radius-sm);
  padding: var(--space-2) var(--space-3);
  font-size: 0.85rem;
}
.file-preview-name { flex: 1; color: var(--text-700); }
.file-preview-size { color: var(--text-300); font-size: 0.78rem; }
.file-preview-remove { color: #dc2626; background: none; border: none; cursor: pointer; padding: 2px; }

/* ── Character counter ──────────────────────────────────────── */
.char-counter {
  font-size: 0.78rem;
  color: var(--text-400);
  text-align: right;
  margin-top: -4px;
}
.char-counter.near-limit { color: var(--gold-600); }
.char-counter.at-limit   { color: #dc2626; }

/* ── Page wrapper for auth pages ────────────────────────────── */
.page-auth {
  min-height: calc(100vh - var(--header-height) - 40px);
  display: flex;
  align-items: flex-start;
  padding: var(--space-12) var(--space-4);
  justify-content: center;
}

.auth-card {
  background: #fff;
  border: 1px solid var(--warm-200);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  padding: var(--space-8);
  width: 100%;
  max-width: 460px;
}

.auth-card-wide { max-width: 580px; }

.auth-header {
  text-align: center;
  margin-bottom: var(--space-8);
}

.auth-icon {
  width: 52px; height: 52px;
  background: var(--green-100);
  color: var(--green-700);
  border-radius: var(--radius);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto var(--space-4);
}

.auth-title {
  font-family: var(--font-heading);
  font-size: 1.5rem;
  font-weight: 800;
  color: var(--text-900);
  margin-bottom: var(--space-2);
}
.auth-subtitle { font-size: 0.9rem; color: var(--text-500); }
.auth-footer { text-align: center; margin-top: var(--space-5); font-size: 0.875rem; color: var(--text-500); }
.auth-footer a { color: var(--navy-700); font-weight: 600; }

/* ── Dashboard ──────────────────────────────────────────────── */
.page-header {
  background: var(--navy-900);
  color: #fff;
  padding: var(--space-8) 0;
}

.page-header .container { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: var(--space-4); }

.page-header-title {
  font-family: var(--font-heading);
  font-size: clamp(1.4rem, 3vw, 1.9rem);
  font-weight: 800;
}
.page-header-sub {
  font-size: 0.88rem;
  color: rgba(255,255,255,0.6);
  margin-top: 2px;
}

.dash-content { padding: var(--space-8) 0 var(--space-16); }

/* KPI cards */
.kpi-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: var(--space-4);
  margin-bottom: var(--space-6);
}
@media (min-width: 640px) { .kpi-grid { grid-template-columns: repeat(3, 1fr); } }
@media (min-width: 900px) { .kpi-grid { grid-template-columns: repeat(6, 1fr); } }

.kpi-card {
  background: #fff;
  border: 1px solid var(--warm-200);
  border-radius: var(--radius);
  padding: var(--space-4) var(--space-5);
  text-align: center;
  box-shadow: var(--shadow-xs);
  transition: box-shadow var(--transition);
  cursor: default;
}
.kpi-card:hover { box-shadow: var(--shadow); }

.kpi-number {
  font-family: var(--font-heading);
  font-size: 2rem;
  font-weight: 800;
  line-height: 1.1;
  color: var(--navy-800);
}
.kpi-label {
  font-size: 0.75rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--text-400);
  margin-top: 4px;
}
.kpi-card.kpi-new        .kpi-number { color: var(--s-new);      }
.kpi-card.kpi-review     .kpi-number { color: var(--s-review);   }
.kpi-card.kpi-assigned   .kpi-number { color: var(--s-assigned); }
.kpi-card.kpi-progress   .kpi-number { color: var(--s-progress); }
.kpi-card.kpi-resolved   .kpi-number { color: var(--s-resolved); }
.kpi-card.kpi-closed     .kpi-number { color: var(--s-closed);   }

/* ── Tables ─────────────────────────────────────────────────── */
.table-wrapper {
  overflow-x: auto;
  border-radius: var(--radius);
  border: 1px solid var(--warm-200);
  box-shadow: var(--shadow-xs);
}

table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.875rem;
  background: #fff;
}

thead th {
  padding: var(--space-3) var(--space-4);
  font-size: 0.75rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--text-500);
  background: var(--warm-50);
  border-bottom: 1px solid var(--warm-200);
  white-space: nowrap;
  text-align: left;
}

tbody td {
  padding: var(--space-3) var(--space-4);
  border-bottom: 1px solid var(--warm-100);
  color: var(--text-700);
  vertical-align: middle;
}

tbody tr:last-child td { border-bottom: none; }
tbody tr:hover td { background: var(--warm-50); }

.td-req-num {
  font-family: var(--font-mono);
  font-size: 0.8rem;
  color: var(--navy-700);
  font-weight: 600;
}

.td-link { color: var(--navy-700); font-weight: 600; text-decoration: none; }
.td-link:hover { color: var(--green-600); text-decoration: underline; }

.td-muted { color: var(--text-400); font-size: 0.82rem; }

/* ── Timeline ───────────────────────────────────────────────── */
.timeline { padding: var(--space-2) 0; }

.timeline-item {
  position: relative;
  padding-left: 36px;
  padding-bottom: var(--space-6);
}
.timeline-item:last-child { padding-bottom: 0; }

.timeline-item::before {
  content: '';
  position: absolute;
  left: 12px;
  top: 20px;
  bottom: -4px;
  width: 2px;
  background: var(--warm-200);
}
.timeline-item:last-child::before { display: none; }

.timeline-dot {
  position: absolute;
  left: 4px;
  top: 4px;
  width: 18px;
  height: 18px;
  border-radius: var(--radius-full);
  background: var(--warm-200);
  border: 2px solid #fff;
  box-shadow: 0 0 0 2px var(--warm-200);
  display: flex;
  align-items: center;
  justify-content: center;
}
.timeline-dot.dot-new        { background: var(--s-new);      box-shadow: 0 0 0 2px rgba(37,99,235,0.2); }
.timeline-dot.dot-in-review  { background: var(--s-review);   box-shadow: 0 0 0 2px rgba(124,58,237,0.2); }
.timeline-dot.dot-assigned,
.timeline-dot.dot-in-progress{ background: var(--s-assigned); box-shadow: 0 0 0 2px rgba(217,119,6,0.2); }
.timeline-dot.dot-resolved   { background: var(--s-resolved); box-shadow: 0 0 0 2px rgba(22,163,74,0.2); }
.timeline-dot.dot-closed     { background: var(--s-closed);   box-shadow: 0 0 0 2px rgba(107,114,128,0.2); }

.timeline-header {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  flex-wrap: wrap;
  margin-bottom: var(--space-2);
}

.timeline-time { font-size: 0.78rem; color: var(--text-400); }

.timeline-body {
  background: var(--warm-50);
  border: 1px solid var(--warm-200);
  border-radius: var(--radius-sm);
  padding: var(--space-3) var(--space-4);
  font-size: 0.875rem;
  color: var(--text-700);
  line-height: 1.6;
}

.timeline-internal { background: #fffbeb; border-color: var(--gold-400); }
.timeline-internal .timeline-internal-label {
  font-size: 0.72rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: var(--gold-600);
  margin-bottom: var(--space-1);
}

/* ── Request detail layout ──────────────────────────────────── */
.request-detail-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: var(--space-6);
}
@media (min-width: 900px) {
  .request-detail-grid { grid-template-columns: 1fr 340px; }
  .request-detail-sidebar { align-self: start; position: sticky; top: calc(var(--header-height) + var(--space-4)); }
}

.detail-section-title {
  font-family: var(--font-heading);
  font-size: 0.85rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: var(--text-400);
  margin-bottom: var(--space-4);
  padding-bottom: var(--space-2);
  border-bottom: 1px solid var(--warm-200);
}

.meta-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
}
.meta-row {
  display: flex;
  gap: var(--space-3);
  font-size: 0.875rem;
}
.meta-label {
  font-weight: 600;
  color: var(--text-500);
  min-width: 120px;
  flex-shrink: 0;
}
.meta-value { color: var(--text-700); }

/* ── Admin layout ───────────────────────────────────────────── */
.admin-layout {
  display: flex;
  min-height: calc(100vh - var(--header-height) - 40px);
}

.admin-sidebar {
  width: 240px;
  background: var(--navy-900);
  flex-shrink: 0;
  position: sticky;
  top: var(--header-height);
  height: calc(100vh - var(--header-height) - 40px);
  overflow-y: auto;
  padding: var(--space-5) 0;
}

@media (max-width: 900px) {
  .admin-sidebar { display: none; }
  .admin-layout  { display: block; }
}

.admin-nav-section {
  padding: 0 var(--space-4) var(--space-3);
}
.admin-nav-label {
  font-size: 0.68rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.1em;
  color: rgba(255,255,255,0.35);
  padding: var(--space-2) var(--space-2) var(--space-1);
}
.admin-nav-item {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: 9px var(--space-3);
  color: rgba(255,255,255,0.7);
  border-radius: var(--radius-sm);
  font-size: 0.875rem;
  font-weight: 500;
  text-decoration: none;
  transition: all var(--transition);
}
.admin-nav-item:hover   { background: rgba(255,255,255,0.08); color: #fff; }
.admin-nav-item.is-active { background: rgba(255,255,255,0.12); color: #fff; }

.admin-main {
  flex: 1;
  padding: var(--space-8);
  overflow: auto;
}

@media (max-width: 640px) { .admin-main { padding: var(--space-4); } }

/* ── Filter bar ─────────────────────────────────────────────── */
.filter-bar {
  background: #fff;
  border: 1px solid var(--warm-200);
  border-radius: var(--radius);
  padding: var(--space-4) var(--space-5);
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-3);
  align-items: flex-end;
  margin-bottom: var(--space-5);
  box-shadow: var(--shadow-xs);
}

.filter-group {
  display: flex;
  flex-direction: column;
  gap: var(--space-1);
  min-width: 140px;
}

.filter-group label { font-size: 0.78rem; font-weight: 600; color: var(--text-500); }
.filter-group select, .filter-group input { padding: 7px 12px; font-size: 0.85rem; }
.filter-group select { padding-right: 30px; }

.filter-actions { display: flex; gap: var(--space-2); align-items: flex-end; margin-left: auto; }

/* ── Pagination ─────────────────────────────────────────────── */
.pagination {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-1);
  margin-top: var(--space-6);
}

.page-link {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 36px; height: 36px;
  border-radius: var(--radius-sm);
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text-500);
  border: 1px solid var(--warm-200);
  background: #fff;
  text-decoration: none;
  transition: all var(--transition);
}
.page-link:hover    { background: var(--warm-100); color: var(--text-900); border-color: var(--warm-300); }
.page-link.is-active{ background: var(--navy-800); color: #fff; border-color: var(--navy-800); }
.page-link.is-disabled { opacity: 0.4; pointer-events: none; }
.page-link.page-prev, .page-link.page-next { width: auto; padding: 0 12px; gap: var(--space-1); }

/* ── Info callout ───────────────────────────────────────────── */
.callout {
  display: flex;
  gap: var(--space-4);
  padding: var(--space-4) var(--space-5);
  border-radius: var(--radius-sm);
  border-left: 4px solid;
  font-size: 0.875rem;
  line-height: 1.6;
}
.callout-icon { flex-shrink: 0; margin-top: 1px; }
.callout-info    { background: #eff6ff; border-color: var(--s-new);     color: #1e3a5f; }
.callout-warning { background: var(--gold-100); border-color: var(--gold-500); color: var(--gold-700); }
.callout-danger  { background: #fef2f2; border-color: #ef4444;     color: #7f1d1d; }
.callout-success { background: #f0fdf4; border-color: var(--s-resolved); color: #14532d; }

/* ── Misc utilities ─────────────────────────────────────────── */
.text-muted    { color: var(--text-400); }
.text-small    { font-size: 0.82rem; }
.text-center   { text-align: center; }
.text-right    { text-align: right; }
.font-heading  { font-family: var(--font-heading); }
.font-mono     { font-family: var(--font-mono); }
.font-bold     { font-weight: 700; }
.gap-2         { gap: var(--space-2); }
.gap-3         { gap: var(--space-3); }
.gap-4         { gap: var(--space-4); }
.mt-4          { margin-top: var(--space-4); }
.mt-6          { margin-top: var(--space-6); }
.mt-8          { margin-top: var(--space-8); }
.mb-4          { margin-bottom: var(--space-4); }
.mb-6          { margin-bottom: var(--space-6); }
.mb-8          { margin-bottom: var(--space-8); }
.d-flex        { display: flex; }
.align-center  { align-items: center; }
.flex-wrap     { flex-wrap: wrap; }
.justify-between { justify-content: space-between; }
.w-full        { width: 100%; }

.empty-state {
  text-align: center;
  padding: var(--space-12) var(--space-6);
  color: var(--text-400);
}
.empty-state svg { margin: 0 auto var(--space-4); opacity: 0.35; }
.empty-state h3  { font-family: var(--font-heading); font-size: 1.1rem; color: var(--text-500); margin-bottom: var(--space-2); }
.empty-state p   { font-size: 0.875rem; }

/* ── Prototype notice (footer) ──────────────────────────────── */
.prototype-notice {
  display: flex;
  align-items: flex-start;
  gap: var(--space-2);
  margin-top: var(--space-4);
  padding: var(--space-3) var(--space-4);
  background: rgba(200,169,81,0.15);
  border: 1px solid rgba(200,169,81,0.3);
  border-radius: var(--radius-sm);
  font-size: 0.8rem;
  color: var(--gold-400);
  line-height: 1.5;
}

/* ── Footer ─────────────────────────────────────────────────── */
.site-footer {
  background: var(--navy-900);
  color: rgba(255,255,255,0.7);
  padding: var(--space-12) 0 var(--space-6);
  margin-top: auto;
}

.footer-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: var(--space-8);
  margin-bottom: var(--space-10);
}
@media (min-width: 640px)  { .footer-grid { grid-template-columns: repeat(2, 1fr); } }
@media (min-width: 1024px) { .footer-grid { grid-template-columns: 2fr 1fr 1fr 1fr; } }

.footer-logo {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  font-family: var(--font-heading);
  font-size: 1.1rem;
  font-weight: 700;
  color: #fff;
  margin-bottom: var(--space-3);
}
.footer-logo svg { color: var(--gold-500); }

.footer-desc { font-size: 0.85rem; line-height: 1.65; }

.footer-col h4 {
  font-family: var(--font-heading);
  font-size: 0.8rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: #fff;
  margin-bottom: var(--space-4);
}

.footer-links {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  font-size: 0.85rem;
}
.footer-links li { display: flex; align-items: flex-start; gap: var(--space-2); }
.footer-links a { color: rgba(255,255,255,0.6); text-decoration: none; transition: color var(--transition); }
.footer-links a:hover { color: #fff; }
.footer-hours { color: rgba(255,255,255,0.45); font-size: 0.8rem; }

.footer-bottom {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding-top: var(--space-6);
  border-top: 1px solid rgba(255,255,255,0.08);
  font-size: 0.8rem;
  gap: var(--space-4);
  flex-wrap: wrap;
}
.footer-version { color: rgba(255,255,255,0.3); }

/* ── Submit success page ────────────────────────────────────── */
.success-card {
  text-align: center;
  max-width: 520px;
  margin: var(--space-12) auto;
}

.success-icon {
  width: 72px; height: 72px;
  background: var(--green-100);
  color: var(--green-600);
  border-radius: var(--radius-full);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto var(--space-5);
}

.request-number-display {
  font-family: var(--font-mono);
  font-size: 1.4rem;
  font-weight: 700;
  color: var(--navy-800);
  background: var(--warm-100);
  border: 1px solid var(--warm-200);
  padding: var(--space-3) var(--space-5);
  border-radius: var(--radius-sm);
  display: inline-block;
  margin: var(--space-4) 0;
  letter-spacing: 0.05em;
}

/* ── Modal ──────────────────────────────────────────────────── */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(13,27,42,0.5);
  backdrop-filter: blur(2px);
  z-index: 1000;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: var(--space-4);
  animation: fadeIn 0.15s ease;
}
.modal-overlay[hidden] { display: none; }

.modal-box {
  background: #fff;
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  width: 100%;
  max-width: 520px;
  max-height: 90vh;
  overflow-y: auto;
  animation: slideUp 0.2s ease;
}
@keyframes slideUp { from { transform: translateY(20px); opacity: 0; } to { transform: none; opacity: 1; } }

.modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--space-5) var(--space-6);
  border-bottom: 1px solid var(--warm-200);
}
.modal-title { font-family: var(--font-heading); font-weight: 700; font-size: 1.1rem; }
.modal-close { background: none; border: none; color: var(--text-400); font-size: 1.4rem; line-height: 1; padding: 4px; }
.modal-close:hover { color: var(--text-900); }
.modal-body    { padding: var(--space-6); }
.modal-footer  { padding: var(--space-4) var(--space-6); border-top: 1px solid var(--warm-200); display: flex; gap: var(--space-3); justify-content: flex-end; }

/* ── Responsive helpers ─────────────────────────────────────── */
@media (max-width: 640px) {
  .hide-mobile { display: none !important; }
  .admin-main  { padding: var(--space-4) var(--space-3); }
  .auth-card   { padding: var(--space-6) var(--space-4); }
}

@media (min-width: 641px) {
  .hide-desktop { display: none !important; }
}

/* ── Print ──────────────────────────────────────────────────── */
@media print {
  .site-header, .site-footer, .admin-sidebar, .filter-bar, .btn { display: none !important; }
  body { background: #fff; color: #000; }
  .card { box-shadow: none; border: 1px solid #ccc; }
}